Careers & Opportunities at DHS

Dynamic Healthcare Services (DHS) is a leading provider of high quality respiratory and oxygen equipment. DHS is the parent company to Central Medical Equipment – Harrisburg & York PA, Hometown Oxygen – Pittsburgh PA, and Reliable Medical – Hackensack, NJ. 

DHS has grown over the past decade to become a strong regional distributor and provider of home respiratory therapy products and services in the western and central PA and NJ markets. Today, DHS employs more than 100 employees with facilities throughout Pennsylvania and New Jersey. DHS offers a competitive benefits package and is an Equal Opportunity Employer. We are searching for career minded individuals to join our team.

Please view our available opportunities below. If interested in applying, or for more information regarding our current openings, call 800-845-4204 or email us by clicking below.

CUSTOMER SERVICE REP

DHS is seeking an experienced hands-on Customer Service Representative for our Harrisburg, PA location. 

In this position, your responsibilities include but are not limited to:

  • Receiving and processing telephone and fax requests from referral sources and patients to provide durable respiratory equipment. 
  • Answering phones and waiting on walk-in customers in showroom in a timely and courteous manner.
  • Obtaining all pertinent intake information to enter orders accurately and efficiently in computer system. 
  • Providing instructions on use of equipment, including safety issues, insurance coverage, delivery schedules and company billing practices.
  • Assisting with ensuring that all orders, deliveries, service and pickups are handled accurately, timely and efficiently.

Successful candidates have the following skills and qualifications:

  • Proven Customer Service skills, excellent oral and written communication skills
  • Ability to work well in a fast paced environment that requires multi-tasking
  • Must have knowledge and understanding of insurance eligibility, benefits and authorization process. 
  • Healthcare, medical, pharmaceutical or DME experience required.
  • Handles stressful situations and deadline pressures well 

BILLER/COLLECTOR

DHS is seeking an experienced Biller/Collector to process all invoices to accounts receivable and follow through for payment, as well as order intake completion, communication with customers and others, and filing of billing and clinical information, as assigned.  

In this position, your responsibilities include but are not limited to:

  1. Responsible for working knowledge of reimbursement issues regarding equipment and supplies (e.g. pricing, codes, denial and resubmission criteria and medical reviews procedures).
  2. Has overall responsibility for the timely receipt of benefits assigned to the Company, and works with insurance providers and other funding entities to ensure prompt payment and minimum Day Sales Outstanding (DSO).
  3. Responsible for working aging accounts, as determined by Billing/Collections Manager.
  4. Assists with cash posting functions associated with unapplied cash.
  5. Follows up on claims denials requests, requests for additional information and non-payment in a timely manner.
  6. Maintains customer billing information through data change forms, notes documentation and claims management notes.
  7. Be aware of administrative, payer and regulatory policy updates affecting claims processing and reimbursement, as needed. 
  8. Maintaining compliance with the Company Code of Business Conduct and Ethics, Compliance Plan, Company policies and procedures, and local, State, and Federal laws and regulations, as applicable.

Successful candidates have the following skills and qualifications:

  • Minimum of High School graduate (diploma) or equivalent.
  • Experience in billing/collections procedures required, preferably in the home medical equipment industry.
  • Experience in Medicare billing and cash posting experience is preferred. 
  • Must be organized, detail-oriented, and capable of working independently.
  • Must have the ability to deal with customers in a pleasant, patient, and effective manner.  Strong management communication skills are required, and the ability to make independent decisions is necessary.
  • Computer skills necessary (keyboarding, use of email communication, etc…)

RESPIRATORY THERAPY CLINICIAN

DHS is seeking an experienced Respiratory Therapy Clinician to cover patients in the Philadelphia, South Jersey and Wilmington, DE area.

Responsibilities:

  • Is knowledgeable of all Positive Airway Pressure devices and associated equipment (e.g., CPAP/Bi-Level equipment).  Performs proper mask fittings and determines appropriate interfaces for patients.
  • Properly educates and instructs patients and their caregivers on all respiratory-related equipment and supplies (nebulizers etc.), including troubleshooting and safety procedures.
  • Is knowledgeable of all home oxygen delivery systems, and assists in determination of appropriate delivery systems for individual patients, meeting their clinical and physical needs.
  • Completes plans of care for all respiratory patients and makes appropriate updates and revisions with changes, as applicable.
  • Communicates with physicians/prescribers regarding patient care and orders, complications and recommendations.
  • As applicable, performs assessments and other activities related to COPD disease management program.
  • Properly performs respiratory assessments, including pulse oximetry testing and other respiratory-related assessments (spot-checks, conserving device evaluations, pulse, shortness of breath, etc.), as prescribed by physician.
  • Provides on-call coverage to meet all emergency respiratory-related needs.
  • Has strong knowledge and understanding of the respiratory system and various types of sleep apnea conditions.
  • Is knowledgeable of industry/insurance guidelines regarding oxygen and sleep, including AARC Clinical Practice Guidelines.
  • Coordinates and schedules patient clinical visits and follow-up contacts in a timely fashion.
  • Maintaining compliance with the Company Code of Business Conduct and Ethics, Compliance Plan, Company policies and procedures, and local, State and Federal laws and regulations, as applicable.
  • Participation in continuing education, such as Company-required in-service education, educational workshops and/or industry-sponsored educational workshops, self-development seminars on management and leadership, as directed by supervisor and/or Senior Management , and as applicable.
  • Perform other duties as assigned by supervisor and/or Senior Management.

Requirements:

  • Minimum of Certified Respiratory Technician (CRT) credentials;
  • Bachelor or Associate Degree in Respiratory Care, and Registered Respiratory Therapist (RRT) credentials desirable. Licensed Registered Nurse, Licensed Practical/Vocational Nurse (LPN/LVN), Polysomnographer and/or Sleep Technician credentials are also acceptable.
  • Current Respiratory Care Practitioner, RN, LPN/LVN license(s), etc. in State(s) where practicing.
  • Previous clinical/sleep lab experience required, and preferably home medical equipment/homecare previous experience.
  • Current State Driver’s license necessary.