See our CAREER OPPORTUNITIES below
We treat our customers like family. Dynamic Healthcare Services, (DHS), a leading provider of durable medical equipment, has been the source for medical supplies and equipment in the Tri-State area for years because of our superior commitment to provide our customers with the absolute best in product quality and customer service. We have been specializing in Sleep and Home Oxygen Therapy for over 35 years.
DHS has grown over the past decade to become a strong regional distributor and provider of home respiratory therapy products and services in the western and central PA and NJ markets. Today, DHS employs more than 100 employees with facilities throughout Pennsylvania and New Jersey. DHS offers a competitive benefits package and is an Equal Opportunity Employer. We are searching for career minded individuals to join our team.
Please view our available opportunities below. If interested in applying, or for more information regarding our current openings, call 800-845-4204 or email us by clicking below.
Account Manager
DHS is seeking a hands-on Account Manager.
____________
ROLES:
• Serving as a main contact for the client and being responsible for client satisfaction throughout the sales process
• Generating new business leads, and achieving assigned growth targets
• Maintaining account records on all referral sources
• Tracking and monitoring sales activity in daily, weekly, and monthly reports
• Developing and maintaining working knowledge of current products and services
• Developing and maintaining a working knowledge of current Medicare and other insurance guidelines
• Working closely with local management to resolve customer issues
____________
Successful candidates have the following skills and qualifications:
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Ability to work well in a fast-paced environment that requires multi-tasking
• Five years of strong sales experience
• Healthcare, medical sales, pharmaceutical sales or DME sales experience required
• Knowledge of Medicare/Medicaid coverage rules and documentation requirements
• Must be detailed-oriented and possess good people skills
• Must be willing to travel locally, and occasionally overnight to attend meetings and trade shows
• Motivated, goal oriented, persistent and a skilled negotiator
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Strong initiative/self-motivated overachiever with a strong desire to succeed. “Can Do” attitude is a must
• Bachelor’s degree preferred
• Sales and/or Clinical experience required
• DME experience strongly preferred
This is a salary + commission position. DHS
offers a competitive benefits package and is an Equal Opportunity Employer.
CUSTOMER SERVICE REP
DHS is seeking an experienced hands-on Customer Service Representative for our Harrisburg, PA location.
____________
ROLES:
• Receiving and processing telephone and fax requests from referral sources and patients to provide durable respiratory equipment.
• Answering phones and waiting on walk-in customers in showroom in a timely and courteous manner.
• Obtaining all pertinent intake information to enter orders accurately and efficiently in computer system.
• Providing instructions on use of equipment, including safety issues, insurance coverage, delivery schedules and company billing practices.
• Assisting with ensuring that all orders, deliveries, service and pickups are handled accurately, timely and efficiently.
____________
Successful candidates have the following skills and qualifications:
• Proven Customer Service skills, excellent oral and written communication skills
• Ability to work well in a fast paced environment that requires multi-tasking
• Must have knowledge and understanding of insurance eligibility, benefits and authorization process.
• Healthcare, medical, pharmaceutical or DME experience required.
• Handles stressful situations and deadline pressures well
BILLER / COLLECTOR
DHS is seeking an experienced Biller/Collector to process all invoices to accounts receivable and follow through for payment, as well as order intake completion, communication with customers and others, and filing of billing and clinical information, as assigned.
____________
ROLES:
• Responsible for working knowledge of reimbursement issues regarding equipment and supplies (e.g. pricing, codes, denial and resubmission criteria and medical reviews procedures).
• Has overall responsibility for the timely receipt of benefits assigned to the Company, and works with insurance providers and other funding entities to ensure prompt payment and minimum Day Sales Outstanding (DSO).
• Responsible for working aging accounts, as determined by Billing/Collections Manager.
• Assists with cash posting functions associated with unapplied cash.
• Follows up on claims denials requests, requests for additional information and non-payment in a timely manner.
• Maintains customer billing information through data change forms, notes documentation and claims management notes.
• Be aware of administrative, payer and regulatory policy updates affecting claims processing and reimbursement, as needed.
• Maintaining compliance with the Company Code of Business Conduct and Ethics, Compliance Plan, Company policies and procedures, and local, State, and Federal laws and regulations, as applicable.
____________
Successful candidates have the following skills and qualifications:
• Minimum of High School graduate (diploma) or equivalent.
• Experience in billing/collections procedures required, preferably in the home medical equipment industry.
• Experience in Medicare billing and cash posting experience is preferred.
• Must be organized, detail-oriented, and capable of working independently.
• Must have the ability to deal with customers in a pleasant, patient, and effective manner. Strong management communication skills are required, and the ability to make independent decisions is necessary.
• Computer skills necessary (keyboarding, use of email communication, etc…)
OUTCOMES CSR (SLEEP COACH)
DHS is seeking an Outcomes Sleep Coach Customer Service Representative. If you’re tech-savvy, a great communicator, and passionate about making a difference, this is the role for you!
Possible full time remote options
____________
ROLES:
• Manage patient compliance data.
• Obtain documentation from physician.
• Obtain authorization from insurances.
• Troubleshoot modems and ensure compliance.
• Conduct patient outreach for adherence.
• Coordinate face-to-face follow-ups.
• Collaborate with the team for clinical issues.
• Utilize EMR software, Excel, Outlook, and Word documents.
____________
Requirements:
• Call center experience preferred.
• Spanish proficiency (a plus).
• Previous Durable Medical Equipment experience is beneficial, but not required.
If you’re ready to embark on a fulfilling career where you can blend your customer service skills, technical know-how, and compassion for patient care, apply now! Join us in making a difference in the sleep health journey of our patients.
RESPIRATORY THERAPY CLINICIAN
DHS is seeking an experienced Respiratory Therapy Clinician.
____________
ROLES:
• Is knowledgeable of all Positive Airway Pressure devices and associated equipment (e.g., CPAP/Bi-Level equipment). Performs proper mask fittings and determines appropriate interfaces for patients.
• Properly educates and instructs patients and their caregivers on all respiratory-related equipment and supplies (nebulizers etc.), including troubleshooting and safety procedures.
• Is knowledgeable of all home oxygen delivery systems, and assists in determination of appropriate delivery systems for individual patients, meeting their clinical and physical needs.
• Completes plans of care for all respiratory patients and makes appropriate updates and revisions with changes, as applicable.
• Communicates with physicians/prescribers regarding patient care and orders, complications and recommendations.
• As applicable, performs assessments and other activities related to COPD disease management program.
• Properly performs respiratory assessments, including pulse oximetry testing and other respiratory-related assessments (spot-checks, conserving device evaluations, pulse, shortness of breath, etc.), as prescribed by physician.
• Provides on-call coverage to meet all emergency respiratory-related needs.
• Has strong knowledge and understanding of the respiratory system and various types of sleep apnea conditions.
• Is knowledgeable of industry/insurance guidelines regarding oxygen and sleep, including AARC Clinical Practice Guidelines.
• Coordinates and schedules patient clinical visits and follow-up contacts in a timely fashion.
• Maintaining compliance with the Company Code of Business Conduct and Ethics, Compliance Plan, Company policies and procedures, and local, State and Federal laws and regulations, as applicable.
• Participation in continuing education, such as Company-required in-service education, educational workshops and/or industry-sponsored educational workshops, self-development seminars on management and leadership, as directed by supervisor and/or Senior Management, and as applicable.
• Perform other duties as assigned by supervisor and/or Senior Management.
____________
Requirements:
• Minimum of Certified Respiratory Technician (CRT) credentials;
• Bachelor or Associate Degree in Respiratory Care, and Registered Respiratory Therapist (RRT) credentials desirable. Licensed Registered Nurse, Licensed Practical/Vocational Nurse (LPN/LVN), Polysomnographer and/or Sleep Technician credentials are also acceptable.
• Current Respiratory Care Practitioner, RN, LPN/LVN license(s), etc. in State(s) where practicing.
• Previous clinical/sleep lab experience required, and preferably home medical equipment/homecare previous experience.
• Current State Driver’s license necessary.
WAREHOUSE / SERVICE TECHNICIAN
DHS is seeking an experienced hands-on Warehouse/Service Technician for our Harrisburg location. The Warehouse/Service Technician is responsible for receiving, cleaning, disinfecting and testing of equipment. This position will also be responsible for patient equipment delivery, set up, and instructions. The Company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
____________
ROLES:
• Follows warehouse-related policies and procedures for receipt, cleaning, disinfection and testing of incoming equipment.
• Maintains universal and safety precautions, as applicable.
• Utilizes proper bag and tag procedures when processing equipment.
• Initiates cleaning/maintenance/testing records on equipment that is processed.
• Follows and maintains operating/service manuals and manufacturers’ guidelines for equipment testing and checks.
• Assists the Distribution Manager, as required, to include, but not limited to, inventory control activities.
• Maintaining compliance with the Company Code of Business Conduct and Ethics, Compliance Plan, Company policies and procedures, and local, State and Federal laws and regulations, as applicable.
• Participation in continuing education, such as Company-required in-service education, educational workshops and/or industry-sponsored educational workshops, self-development seminars on management and leadership, as directed by supervisor and/or Senior Management, and as applicable.
• Perform other duties as assigned by supervisor and/or Senior Management.
____________
Requirements:
• Previous experience in a warehouse setting is necessary, preferably in the home medical equipment industry.
• Ability to regularly lift and move equipment and supplies up to 150 pounds.
• Valid Driver’s License
Typical Physical Demands:
– Regular use of hands to manipulate office equipment, phones, and computer keyboard, and to set up and demonstrate equipment.
-Frequently sit and stand to do clerical work, including maintaining files and reports, as applicable.
-Lift up to 150 lbs
Job Type: Full-time Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance.